Having delivered the services to the Client, the next step is to obtain formal acceptance by the Client for the services delivered in a specific period. If a service does not meet the agreed level or target as defined in the acceptance criteria, the Client must document the problem/defect as defined in the Client Acceptance Procedures, to enable corrective actions to be established by the Engagement Manager.

The Engagement Manager must prepare a Service Acceptance Certificate for each period and present it to the Client for formal signoff. The Service Acceptance Certificates serve as evidence of satisfactory performance or acceptability of the work performed by Capgemini.

Usually the Service Status Meeting with the Client is used, for the moment the formal acceptance is confirmed. After confirmation and no other financial dispute between Capgemini and the Client, the invoicing of the specific period will be paid by the Client without any comments.